Terms of service

Overview

Welcome to Red Gravy Goods! Red Gravy Goods operates this store and website, including all related information, content, features, tools, products and services in order to provide our customers, with a curated shopping experience (the "Services"). Red Gravy Goods is powered by Shopify Inc.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our privacy policy.  

Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We reserve the right to discontinue any product at any time.

Errors

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

Orders

Red Gravy Goods reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until Red Gravy Goods confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Red Gravy Goods may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail address provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our return and refund policy.

Prices 

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. 

Shipping and delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather issues or events beyond our reasonable control.

Shopify

Red Gravy Goods is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our Store are made directly with Red Gravy Goods.

Privacy policy

Our privacy policy explains how we may collect, use, and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read this privacy policy. Review our privacy policy and Shopify’s privacy policy for more details on how we, Shopify, and our partners use your personal information.

Contact information

Questions about the Terms of Service should be sent to us at redgravygoods@gmail.com